Reservation / Cancelation Policy

• •All reservations are non-transferable.
• •To ensure vehicle availability, all reservations must be made at least 48 hours prior to the service date, whether arrival or departure.
• •Arrival modifications require 48 hours’ notice prior to the scheduled service.
• •Departure modifications require 24 hours’ notice prior to the scheduled service.
• •Any cancelation, including those due to major causes, is subject to a 10% retention fee for administrative costs.
• •All cancelations must be made at least 48 hours prior to the service date, whether arrival or departure.
• •Cancelations made within the 48-hour window are subject to 50% retention of the total cost.
• •Any no-show on the arrival date, the departure date, or both is subject to 100% retention of the total cost.
• •Partial or total refunds are applied according to the timing, payment method and penalty percentage defined by the payment system chosen. Claims made after the 30-day period, or any cancelation that does not meet the criteria above, are completely non-refundable.

Contact

• •RCI Phone: +1 888 724 6157
• •TransRoute Phone: +52 (624) 125 9657

RCI Attention Schedule (Los Cabos Time)

• •Monday to Friday: 9:00 to 17:00 hrs.
• •Saturday: 9:00 to 14:00 hrs.

RCI and TransRoute appreciate your preference.

Version 2026-10-07